RexVid support · route the evidence
Find the right help, faster
Route job, billing, account, API, or partnership issues and prepare the right evidence for faster support.
Start with the affected area and prepare the smallest useful reference. Never send a complete API key, payment card number, or private media in an unsupported channel.
What do you need help with?
Prepare before contacting support
Generation jobs
Rejected, failed, timed-out, delayed, or missing durable output.
Best reference
RexVid job ID
- Current job state and approximate time
- Whether held credits were released
- Browser-visible error code without private media
Continue with the right account record.
Open API documentation for integration details, or review the RexVid order record before reporting a payment issue.
Best first stepInclude the relevant RexVid reference ID